Refund policy
Our Commitment:
We want you to love your Shoot Basketballs NOT People gear. However, because all items are custom-made to order, our return policy has some specific conditions.
Defective or Damaged Items:
If your item arrives defective or damaged, we'll gladly provide a replacement or full refund. Contact us within 7 days of delivery with:
- Your order number
- Photos of the defect or damage
- Description of the issue
Contact: Email:info@joinsbnp.org
Incorrect Orders:
If we sent you the wrong item, size, or design, we'll fix it immediately at no cost to you. Contact us within 7 days of delivery.
Custom-Made Items:
Due to the custom nature of our products, we cannot accept returns or exchanges for:
- Change of mind
- Incorrect size selected (please check size charts carefully)
- Normal wear and tear
- Items damaged after delivery
Refund Processing:
Approved refunds are processed within 5-7 business days and will appear in your account according to your bank's timeline.
Quality Guarantee:
We stand behind our products. If you receive an item with poor print quality, fading, or manufacturing defects, we'll make it right with a replacement or refund.
Still Not Satisfied?
We value your feedback. If you're unhappy with your purchase, please reach out. While we may not be able to offer a refund for custom items, we want to hear from you and find a solution.
Contact Us:
Email: info@joinsbnp.org

Subject: Return Request - [Order Number]